Delivery Info
Due to the sizeable nature, value and fragile goods, we have not included postage and packing in the price. The majority of our customers pick up the items themselves, or arrange a courier.

You can purchase the item online and it will be yours, awaiting pickup.

We are happy to post small items at cost plus any special packaging and can quote you either before or after purchase and then an additional payment will be required.

If you require delivery of large items we may be able to offer delivery within a 30 mile radius and quotes can be given upon request.

For locations further away cheaper quotes can be found on some online sites which compete for business on their return journeys e.g. Shiply. Try www.deliveryquotecompare.com who claim savings up to 60% .

You are very welcome to visit by appointment and view our items.

Refunds
Refunds will not be issued for the following reasons:-

You no longer want an item ( ie. It’s the wrong colour or size). If your purchased on line without seeing it, then you will be entitled to a refund of the purchase price only ( shipping costs are not refundable)

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?
Contact us at info@infoforgetmenotantiques.co.uk for questions related to refunds and returns.